Terms and Conditions

Terms And Conditions

EcoSafeEcig.com reserves the right to refuse service, terminate accounts and/or cancel orders at its discretion including without limitation, if www.EcoSafeEcig.com believes that customer conduct violates applicable law, may result in products being used in a dangerous or unintended manner or is harmful to the interests of www.EcoSafeEcig.com and its subsidiaries.

Your Account


When you create an account with us, you are responsible to maintain the accuracy of the information contained therein. EcoSafeEcig.com will not reimburse any cost associated with incorrect information you provide us via your account or otherwise. For example, if you have us ship a package to the incorrect address you will not be reimbursed for any shipping costs and you will be required to wait until the package is returned to us for re-shipment or a refund. All refunds will be handled according to our posted refund policy.

Privacy


Our Privacy Policy is simple. We collect only the information required to provide you with the service or product you order. All of your information is securely handled and stored and used only at your request. We never sell, trade or release any of your information. We never contact you unless we have a question about an order placed or you have signed up for email coupons. If you have any questions, please contact us.


Sales Policies and Advertising Disclaimer


While we try to ensure all prices posted are accurate at all times, we cannot be responsible for typographical and other errors that may appear on our website. If the posted price/quantity for an item or service is incorrect due to typographical or other error (e.g., data transmission, shipping calculation etc.), we are only responsible for the correct price/quantity which we will attempt to provide to you as soon as we become aware of the error.

In the event an item is listed at an incorrect price due to typographical, photographic or technical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for the item listed at the incorrect price.


Shipping

Domestic Shipping

All Shipping Inside The Continental US Is Free. Please note the following:

All orders will ship within 24 to 36 hours (Usually Less) of ordering via 2 to 3 day USPS Priority Mail. If you need your package expedited, please choose USPS Priority Express Mail for overnight delivery. Orders placed before 5 AM EDT will be shipped that day.

*During the holiday season, we adhere to our normal shipping schedule. However, delivery time for the United States Postal Service may be extended due to higher package volumes or inclement weather. If you have a time sensitive order, you may want to consider upgrading your shipping service to avoid any disappointments. Questions? Please call 1.888.688.7419

Orders are shipped Monday through Friday excluding shipping holidays or due to other issues as defined by USPS or other shipper. Orders placed on a Friday may not ship until the following Monday. We know how important it is to receive your order on time and make every effort to ship your package as soon as possible. If you have any questions about delivery time, please contact us. Shipping costs are not refundable under any circumstances.

Package insurance may cover loss, damage or theft but will not cover confiscation. Insurance claims may take as long as 90-180 days to adjudicate. EcoSafeEcig.com has no ability to influence the claim adjudication time or outcome of the claim. Insurance claims are solely decided by the carrier.

Shipping times are estimates and are not guaranteed. If an order is needed urgently and you're unsure of which shipping method to choose, please call us.

International Shipping

All orders will ship within 24 to 36 hours of ordering.
Delivery time & cost varies with destination. Delivery time may also be affected buy border customs. USPS Priority Shipping delivery time is normally 6-10 days, USPS Priority Express delivery time is normally 3-7 days.

EcoSafeEcig.com ships merchandise World Wide including the US Virgin Islands. Due to the constantly changing international laws concerning electronic cigarettes and their related products, the risk of loss and title for all merchandise ordered on this web site will pass to you the customer once the package has been transferred to our carrier.
EcoSafeEcig.com is not responsible for damaged, lost, stolen or confiscated items or whole packages.

Laws pertaining to electronic cigarettes and accessories vary from country to country. You are responsible to fully understand the laws in your specific location.

Depending on the country you live in, your laws may restrict the import of Electronic Cigarettes. If your order is seized by your Customs Department, contact them and request your package be returned to the sender with the same tracking number. As soon as we receive your parcel, we will refund you the product cost as per our refund policy (no refund of shipping charges will be granted) or re-ship your order at your expense. We are not responsible for confiscation of packages by Customs in your country. The customer is accountable for all Customs fees and communications with Customs regarding confiscated items. EcoSafeEcig.com is not responsible for any good seized by the country of destination Customs or any officials of said Country.


Additional Shipping Info:

Once items are released by EcoSafeEcig.com and become the property of the shipping carrier, we are not responsible for any lost or damaged items. We are not responsible and can not be held liable for any orders that are shown as delivered by the carrier but are not received by you or that are missing product. If you believe there may be an issue with the delivery of your product such as it being removed from your mailbox, doorstep etc., you may contact us and request the package not be left unattended. You know better than we do if the mail delivery area at your delivery location is unsafe to leave packages due to loss or theft. This applies to both Domestic and International shipments.

Warranty

All Eco Safe products are guaranteed for 6 months from date of receipt (Coils are warranted for 30 days).

DOA Warranty - 24 Hours. Warranty begins at time of delivery as noted according to USPS tracking/delivery system. You must test your new product IMMEDIATELY upon receipt. If for any reason you believe you won't be able to test your product immediately, you must notify us BEFORE we ship your item NO EXCEPTIONS. Unfortunately as the popularity of e-cigarettes has increased, false claims of DOA items have forced us to implement this policy. If you have any questions, please feel free to contact us.

Important Note On Batteries & Chargers

Proper battery/charger combinations rarely cause any type of battery related failure. Eco Safe batteries are to be charged on Eco Safe chargers only. Eco Safe chargers are to be used on eco Safe batteries only. Incorrect battery/charger combinations (generic or cross-branding) will void your warranty and expose you to dangers including battery fire, battery explosion and personal injury. There are no exceptions to this rule. We will be happy to answer any questions concerning batteries and chargers as this not only effects your warranty but is also a safety issue. Please contact us anytime with your questions.

Warranty Procedure

If you have a product that fails during the warranty period, it will be replaced free of charge. You must contact us to initiate a warranty claim. After sending us the defective product (you pay shipping cost), if we believe the item has been misused or improperly used, we will have the product inspected by the manufacturer who will make the final warranty decision. It is our gaol to honor every warranty.

Eco Safe E-Cig assumes no liability for any damages or loss of any kind that might arise from the use of/misuse of any product purchased on our website.

Exchanges/Refunds

Eco Safe E-Cig offers a 100% Money Back Guarantee. If you are not completely satisfied, you will receive a full refund on returnable items (See Exclusions). Just notify us within 7 days of receiving your items and we will arrange a return or exchange as per your preference. This includes packages shipped inside the continental US only.

Exceptions/Exclusions

There are no refunds or exchanges on used items.

There are no refunds after 7 days from delivery date. Exchanges will only be given on defective items.

There are no returns or exchanges on e-liquids. If you purchase a kit that includes e-liquid, a full refund will be issued for the cost of the kit ONLY. The cost of any consumable product will be deducted from any refund accordingly. For your protection, any consumable product that leaves our possession is considered un-sellable and cannot be returned for any reason.

The Consumer/Customer is responsible for the return shipping costs and total value of the returned product until we acknowledge receipt of the return. You are advised to purchase shipping insurance to cover loss or damage. Mediation of any insurance claim is the responsibility of the sender of the package NOT Eco Safe E-Cig.

If you have any questions concerning a warranty or exchange, please call us anytime.


Sales Tax

www.EcoSafeEcig.com charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Support Hours

Telephone support is available Mon-Fri 9am to 5pm EDT Saturday 10:30am to 3pm

You can email us anytime at generalinfo@EcoSafeEcig.com

Miscellaneous

EcoSafeEcig.com reserves the right to change or alter any of the above terms and conditions or warranties at anytime. Although the information on this web site is accessible worldwide, not all products or services discussed in this web site are available to all persons or in all geographic locations or jurisdictions. www.EcoSafeEcig.com and reserves the right to limit the provision of their products or services to any person, geographic area or jurisdiction and to limit the quantities of any products or services that we provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of www.EcoSafeEcig.com shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and www.EcoSafeEcig.com with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and www.EcoSafeEcig.com with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by www.EcoSafeEcig.com. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.